Privacy Policy

1. Introduction

At Griddljgie, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, courses, and services.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

We reserve the right to make changes to this Privacy Policy at any time. We will notify you of any changes by updating the "Last updated" date at the top of this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account on our platform
• Enroll in courses or certification programs
• Submit contact forms or communicate with us
• Subscribe to our newsletters or marketing communications
• Participate in community forums or discussions

This information may include: name, email address, phone number, payment information, professional background, learning preferences, and any other information you choose to provide.

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain information about your device and usage patterns, including:

• IP address and general location
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Course progress and completion data
• Device identifiers and technical information

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To create and manage your account, process enrollments, deliver course content, and provide customer support
• Personalization: To customize your learning experience and recommend relevant courses
• Communication: To send you important updates, course information, newsletters, and marketing materials
• Payment Processing: To process payments and prevent fraudulent transactions
• Analytics: To understand how users interact with our Services and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect our Services, users, and prevent unauthorized access

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Services. Cookies are small data files stored on your device that help us provide and improve our Services.

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of our Services
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with our Services
• Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services. For more detailed information, please see our Cookies Policy.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, email delivery, hosting, and analytics
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights, property, or safety
• With Your Consent: When you explicitly agree to share your information
• Instructors and Mentors: Course-related information may be shared with instructors to facilitate your learning experience

All third-party service providers are contractually required to protect your information and use it only for the purposes for which it was shared.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Employee training on data protection and security
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Account information is retained while your account is active and for a reasonable period afterward
• Course completion records are maintained for certification purposes
• Payment records are kept as required by tax and accounting regulations
• Marketing data is retained until you opt out or request deletion

When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Request limitation of how we process your data
• Object: Object to certain types of data processing

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

11. Third-Party Links

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party sites.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Updating the "Last updated" date at the top of this policy
• Posting a notice on our website
• Sending you an email notification (if you have provided your email address)

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Phone: +351 912 345 678
Location: Portugal

We are committed to resolving any privacy concerns you may have and will respond to your inquiry as promptly as possible.